Customer Service Center

About Customer Service Center

The Customer Service Center (CSC) serves as the liaison between the campus community and Facilities Services, providing prompt responses to campus service requests and supporting the needs of students, faculty and staff.

Services

• Triage calls, service requests and emails for campus to ensure appropriate referral/action
• Dispatch custodial, waste management, skilled trades or grounds services, as appropriate
• Oversee estimate requests for facilities work
• Process key and building card access requests

How to submit a service request

There are 2 ways to request services:

• Submit a service request online at SFSU FacilitiesLink.
  • Service requests guide for guests
  • Service requests guide for faculty, staff and students
• Contact the CSC representatives. Representatives can be reached Monday – Friday from 8 a.m. to 5 p.m. at (415) 338-1568.

Emergencies

For emergencies involving fire, life safety and/or property damage, please immediately contact the University Police Department Dispatch at (415) 338-7200.

You are encouraged to refrain from submitting service requests via SFSU FacilitiesLink in the event of an emergency.

If you are uncertain, please contact the Customer Service Center at (415) 338-1568. Some examples of emergencies include flooding, gas smell, elevator entrapment, lockout, lock change, no hot water to a building, no heat to a building, power outage affecting a building, security and/or fire system malfunction.

After hours services

• Between the hours of 5 p.m. – 8 a.m. (Monday – Friday) and on weekends (Saturday – Sunday), service requests initiated via phone are automatically routed to our business partners at University Dispatch, within the University Police Department.
• To speak directly with a Dispatch Operator during these times, press “0” when calling.
• Priority service issues will be forwarded to our Facilities Services on-call staff when appropriate.

Determine the status of an existing work order request

To check the status of a work order, email facilities@sfsu.edu. The CSC will follow up with the appropriate shop. Please note that requests are prioritized based on urgency and not by the order received.