Campus Keys FAQs

This section provides answers to frequently asked questions about campus keys.

Frequently asked questions

Who is responsible for unlocking classrooms?

Classrooms are unlocked by custodians. If you need assistance, please call the Facilities Services Customer Service Center (CSC) at (415) 338-1568.

My key broke off in the lock, and I need a locksmith.

Call the Facilities Services Customer Service Center (CSC) at (415) 338-1568 to generate a work order for the locksmith to check the lock. To obtain a new key, contact the CSC to coordinate a return and obtain a replacement.

My key will not open the door and has the same number on the key as other people.

The key may be defective (e.g., bad cut, wear or burr). Please contact the Facilities Services Customer Service Center at (415) 338-1568 to coordinate a key return and obtain a new key.

My room has been re-keyed. Can I turn in my key and get the new key?

The old key has to be returned. To obtain a new key, an online key request must be completed through SFSU FacilitiesLink.

I have lost my keys. What do I do?

Report the loss immediately to the Facilities Services Customer Service Center (CSC) at (415) 338-1568.
File a Lost Property Report Form with the University Police Department (UPD) before submitting a replacement request to Facilities Services.
Submit a key request online at SFSU FacilitiesLink if you need replacement keys.

Can I get a duplicate key for my assistant?

Issuing duplicate keys to one individual is not permitted under University policy as it poses security and safety risks. If your assistant needs a key, they must follow the standard key request procedure and have a key issued in their own name.