Housing Services
We're Here to Help!
Your comfort and safety matter, and we’re here to support you with the essentials of daily campus living. No matter what you need, we’re here to help make campus living simple and stress‑free.
Service Requests
Our goal is to ensure your living space is safe and in proper working order. If have a maintenance issue or damage that needs to be repaired, please submit a service request so our team can assist you promptly.
Manzanita Square Residents
📧 Email | ManzanitaSquare@AmericanCampus.com
📞 Phone | Contact the RA on duty
🕗 Office Hours | Mon. - Fri., 8 a.m. - 4 p.m.
All Other Communities
📧 Email | housingfacilities@sfsu.edu
📞 Phone | (415) 405-0579
🕗 Office Hours | Mon. - Sun., 8 a.m. - Midnight
Things to Know
Service requests submitted between 8 a.m. and 5 p.m. will be processed same business day. Any requests submitted after 5 p.m. may be processed the next business day.
For afterhours emergencies involving life safety or property damage, please contact the University Police Department at (415) 338-7200.
Connect to Wi-Fi
Wi-Fi networks vary by building. Use the link below for instructions on how to connect your devices to Wi‑Fi in your community and for support resources if you experience any problems.
Mail and Package Services
Residential Life provides mail and package distribution services for each residential community. Click the link below for information on how your package and letter mail should be addressed as well as where to pick up your mail. Residential community desks do not offer outgoing mail services and are unable to hold packages.
Mail Guidelines and Pick-up LocationsLaundry Services
Our laundry facilities are here to support your everyday needs while living on campus.
Support
FOR ALL COMMUNITIES EXCEPT MSQ
Machine Concerns (offline machines, pay rate concerns, refund requests, etc.) Contact CSC ServiceWorks
Laundry Room Cleanliness Concerns Submit a Service Request
MSQ | For any concerns, connect with staff at your community desk.
Protect Your Stuff
We highly recommend that residents have renters insurance to help repair or replace personal items that are damaged or lost. If you believe SFSU was in some way negligent, you may file a claim.
Laundry Room Protocol
Keep Things Clean
Keep the laundry rooms clean by properly disposing of detergent containers, dryer sheets, lint or other garbage, and by cleaning up any messes or spills.
Retrieve Your Items
Retrieve your items promptly from the laundry machines. SFSU is not responsible for any lost or stolen items.
Be Considerate
Be considerate of other community members and share the laundry machines. Avoid monopolizing several machines at the same time.
Lost Keys and Lockout Services
If you lose your key(s), visit your community front desk to request a lock change. This is a mandatory action that will ensure the security of our community.
LOCK CHANGE FEE | $100
ADDITIONAL KEY | $5-50
PLEASE NOTE:
- Fees are determined on a case-by-case basis and key cost varies by type.
- It is a violation of your License Agreement to duplicate and/or distribute your keys to others.
If you lock yourself out of your apartment you may check out a temporary key from your community front desk for up to 30 minutes. Proof of identity will be required before you will be provided access to your space.
LOCKOUT ASSISTANCE FEE | $25
Things to Know
- If the temporary key is not returned to the desk within this timeframe, an automatic lock change may be initiated for security purposes and you will be charged a lock change fee.
- When locked out, you will be assisted within a timeframe that is reasonably possible, but you may need to wait for available staff.
- Residents are provided TWO [2] courtesy lockout per academic year. Residents who request an excessive number of temporary keys may be required to verify possession of keys and meet with ResLife staff due to the increased security risk.
- Fees are determined on a case-by-case basis.