Complaints and Grievances
Access Complaints and Grievances
Generally, the campus community is sensitive to the need for reasonable accommodations. However, if an oversight occurs, this page lists the different options available to you.
Electronic Access
To report an electronic access barrier such as an inaccessible website, please email the SFSU ATI team.
Students Accommodation Complaint and Grievance
This process is for students who do not agree with a reasonable accommodation decision made by DPRC.
- Speak with your Disability Specialist before taking any further steps. This may be the fastest path toward a resolution.
- You may submit a DPRC Accommodation Appeals Form. Please fill out the form as completely as possible.
- You will be contacted shortly to schedule a meeting to discuss your complaint.
- At the initial meeting, a timeline for complaint resolution will be discussed, however, timelines may be adjusted during the process for a variety of reasons.
- Please check your SFSU email for communications regarding your complaint.
At any point in this process, students are can contact the Office for Civil Rights, U.S. Department of Education:
Office for Civil Rights U.S. Department of Education
50 United Nations Plaza
San Francisco, CA 94102
(415) 486-5555
(415) 486-5570 Fax
(877) 521-2172 TTY
Email: OCR.SanFrancisco@ed.gov
Employees/Visitors
Employees or visitors who do not agree with a reasonable accommodation decision should follow the procedures outlined for Employee Accommodation Services on the Human Resources website.
Equal Employment Opportunity Commission (EEOC)
Phone: 800-669-4000 (toll-free) or 800-669-6820 (toll-free TTY number for individuals with hearing impairments). EEOC field office information is available on the EEOC website.
University Discrimination, Harassment and Retaliation Complaints
Students and employees may pursue their complaints via the university Discrimination, Harassment and Retaliation (DHR) procedures if applicable.