Altering or Waiving Established HDCS Fees Practice Policy

Policy objective

  1. To ensure appropriate approval, rationale, and documentation exists when established fees are waived or altered.
  2. To provide consistent credit formulas for different service deficiencies.
  3. To provide a consistent and expedicious process for applying client credits.
  4. To align HDCS practices with the results of the 2003 Fiscal Audit of [then] University Housing fees in regares to altering or waiving fees

Statement

Waiving department fees or providing credit to a client account is sometimes necessary when service or product from the department fall short of expectations.  This process should be used sparingly to ensure the client is made whole from the loss of expected product or service.

Division

Administration and Finance

Department

Housing, Dining and Conference Services

Effective date

Tuesday, January 1, 2013

Revised date

Tuesday, May 1, 2018

Authority 

CSU Executive Order 1054 - The California State University Fee Policy

CSU Office of General Counsel Small Claims Actions 

Executive Director, Housing, Dining & Conference Services

Contact information